Privacy Policy & Terms of Service

1.1 Information You Provide Directly

When you register for and use the Service, we collect the following categories of personal information:

• Identity & Contact: First and last name, date of birth, mailing address, email address, phone number, preferred contact method and other information.
• Incident Information: Date, time, location, and description of the incident giving rise to your claim; information about the opposing party, their insurer, and their counsel; information about witnesses and other information.
• Medical & Injury Information: Description of your injuries; names and dates of medical treatment; total medical bills; information about prior health conditions; description of impact on daily life and other information.
• Financial Information: Lost wages; property damage estimates; out-of-pocket expenses; demand amount; any existing settlement offers and other information.
• Documents You Upload: Police reports, medical records, photographs, insurance correspondence, repair estimates, and other files you upload through the Service.
• Payment Information: Payment card information is collected and processed directly by a third-party payment processor. DemandHQ does not store your full card number, CVV, or expiration date on its servers.

1.2 Information We Collect Automatically

• Session Identifiers: We set cookies containing your case serial number for the purpose of maintaining your session across the intake flow. These cookies are set to expire after a pre-determined period of time.
• Log Data: Our hosting provider automatically collects server log data including your IP address, browser type, pages visited, referring URLs, timestamps and other information. This data is used for security, debugging, and analytics purposes.
• Analytics: We may use analytics tools to understand aggregate usage patterns.

We use the information we collect for the following purposes:

• To help you prepare your legal documents (complaint, summons, demand letter) based on the information you provide.
• To submit your documents to the court through electronic means which can include but is not limited to an authorized Electronic Filing Service Provider (EFSP).
• To process your payment through a third-party payment processor.
• To communicate with you about your case, including sending document delivery notifications, filing confirmations and other information.
• To maintain and improve the Service.
• To detect, investigate, and prevent fraudulent, abusive, or illegal activity.
• To comply with applicable legal obligations.
• To enforce our Terms of Service.
• To refer your case to a legal professional where appropriate.

We do not use your personal information for advertising or marketing profiling. In certain cases, we can earn a fee for referring your case to an attorney where we determine our service is unable to assist you. By using the Service you explicitly agree to allow DemandHQ to transfer your information to an attorney in these situations.

Where required by applicable law (such as the GDPR or similar frameworks), we process your personal information on the following legal bases:

• Performance of a contract: Processing necessary to provide the Service you have requested.
• Legitimate interests: Security, fraud prevention, service improvement, and legal defense.
• Legal obligation: Compliance with applicable laws and court orders.
• Consent: Where you have provided consent, which you may withdraw at any time (though withdrawal will not affect the lawfulness of processing before withdrawal).

4.1 Service Providers

We share your information with the following categories of third-party service providers who process data on our behalf, subject to appropriate data processing agreements:

• Database Provider(s): Cloud database and file storage provider(s). Your intake data, uploaded documents, and generated documents are stored in hosted infrastructure in the United States.
• Payment Processor(s): Payment processing. These third-party payment processor's privacy policies govern their handling of your payment information.
• AI Service(s): AI document generation. Case data assembled from your intake form is transmitted to AI Service(s) via API for document generation. These API usage policies govern that transmission.
• Hosting Provider(s): Application hosting and server infrastructure.
• Electronic Filing Service Providers (EFSPs): In some cases when you file documents using our services, we transmit your documents and identifying information to the authorized EFSP used by the applicable court.

4.2 Courts and Government Authorities

We transmit your documents and required identifying information to the court in which your case is filed. Once filed, your documents may become public court records, subject to applicable court rules regarding confidentiality or sealing. DemandHQ has no control over the public availability of filed court records.

4.3 Legal Disclosures

We may disclose your information if required to do so by law, court order, or governmental authority, or if we reasonably believe disclosure is necessary to protect the rights, property, or safety of DemandHQ, our users, or the public.

4.4 Business Transfers

In the event of a merger, acquisition, bankruptcy, or sale of all or substantially all of DemandHQ's assets, your information may be transferred to the successor entity. We will notify you via email or prominent notice on the Service before your information is transferred and becomes subject to a different privacy policy.

4.5 No Sale of Personal Information

Other than if referring your case to a third-party attorney, DemandHQ does not sell, rent, or trade your personal information to third parties for marketing or any other commercial purpose.

Through use of the Service, you may provide us with sensitive categories of personal information, including medical and health information and information about legal proceedings. You provide this information voluntarily for the express purpose of document preparation. We treat this information with heightened care and do not use it for any purpose other than preparing and filing your documents, or if referring your case to a third-party attorney. DemandHQ is not considered a covered entity or business associate for HIPAA purposes and is not subject to HIPAA requirements.

Communications with DemandHQ are NOT protected by attorney-client privilege. Do not share information with DemandHQ that you believe to be privileged.

We use a cookie(s) to maintain your session across the intake flow. These cookie(s) contain your case serial number and is required for the Service to function. They are set to expire after a predetermined period of time.

Other than Google Analytics, we do not use advertising cookies, cross-site tracking cookies, or third-party behavioral tracking technologies. If we add analytics tools in the future, we will update this policy and, where required, obtain your consent.

We retain your personal information for the following periods:

• Intake form data and case records: 7 years from the date of your filing, or the date you last interacted with the Service, whichever is later. This retention period is based on applicable statutes of limitations for claims that may arise from our services.
• Uploaded documents: 7 years from date of upload, or deletion upon your written request (subject to legal hold obligations).
• Generated documents: 7 years from the date of generation.
• Payment records: Retained as required by applicable tax and financial recordkeeping laws, typically 7 years.
• Server logs: Up to 90 days, unless retained longer for security testing or legal purposes.

Upon expiration of the applicable retention period, we will delete or anonymize your information in a manner that prevents re-identification.

We implement industry-standard technical and organizational measures to protect your personal information against unauthorized access, disclosure, alteration, and destruction, including:

• Encryption of data in transit using TLS 1.2 or higher.
• Encryption of data at rest in our database and file storage systems.
• HTTP-only, secure cookies for session management.
• Access controls limiting employee and contractor access to personal data on a need-to-know basis.
• Use of infrastructure providers with SOC 2 Type II certifications.

No method of electronic transmission or storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security. If you believe your information has been compromised, please contact us immediately at support@demandhq.com.

Depending on your jurisdiction, you may have the following rights with respect to your personal information:

• Access: The right to request a copy of the personal information we hold about you.
• Correction: The right to request correction of inaccurate personal information.
• Deletion: The right to request deletion of your personal information, subject to legal retention obligations and our legitimate business needs.
• Portability: The right to receive your personal information in a structured, machine-readable format.
• Restriction: The right to request that we restrict processing of your personal information in certain circumstances.
• Objection: The right to object to processing based on our legitimate interests.
• Withdraw Consent: Where processing is based on consent, you may withdraw consent at any time, without affecting the lawfulness of prior processing.

To exercise any of these rights, contact us at support@demandhq.com. We will respond to verifiable requests within 30 days (or as required by applicable law). We may need to verify your identity before processing certain requests.

Please note that deletion of your information may prevent us from providing the Service to you and may affect our ability to comply with legal obligations.

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), including the right to know, delete, correct, and opt out of the sale or sharing of your personal information. DemandHQ does not sell or share personal information as defined under the CCPA/CPRA.

To submit a verifiable consumer request, contact us at support@demandhq.com. We will not discriminate against you for exercising your CCPA/CPRA rights.

The Service is intended for adults aged 18 and older. We do not knowingly collect personal information from individuals under the age of 13. If we learn that we have collected personal information from a child under 13, we will delete it promptly. If you believe a child has provided us with personal information, contact us at support@demandhq.com.

The Service may contain links to third-party websites or services (such as payment processors). We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies before providing them with your personal information.

DemandHQ is operated in the United States. If you are accessing the Service from outside the United States, please be aware that your information will be transferred to, stored, and processed in the United States, where data protection laws may differ from those in your jurisdiction. By using the Service, you consent to this transfer.

We reserve the right to modify this Privacy Policy at any time. We will notify you of material changes by posting the revised policy on this page with an updated “Last Updated” date and, where required, by sending you an email notification. Your continued use of the Service after the effective date of any changes constitutes your acceptance of the revised policy.

For privacy-related questions, requests, or concerns, contact us at:

DemandHQ (“DemandHQ,” “we,” “us,” or “our”) is a document preparation and electronic filing information service accessible at demandhq.com. We help you prepare legal documents and assist you in transmitting them to courts, acting on your own behalf, as a self-represented (pro se) plaintiff.

DemandHQ IS NOT A LAW FIRM. DemandHQ DOES NOT PRACTICE LAW. DemandHQ DOES NOT PROVIDE LEGAL ADVICE.

We are a document preparation service operating under applicable state document preparation and self-help legal document statutes. Our services are limited to the preparation and filing of documents based solely on the information you provide.

Your use of DemandHQ's services does not create an attorney-client relationship, a fiduciary relationship, or any other professional relationship between you and DemandHQ or any of its employees, contractors, or affiliates.

No communication with DemandHQ (whether by email, phone, chat, form submission, or any other means) shall be construed as legal advice, and none of our employees or contractors are authorized to provide legal advice.

If you need legal advice, you should consult a licensed attorney in your jurisdiction.

3.1 What We Do

Depending on the service tier you select, DemandHQ will:

Tier 1: Direct Filing ($99)

• Collect information you submit through our intake form
• Assist you in preparing a civil complaint and summons using that information
• Assist you in submitting your documents to the appropriate court through an authorized Electronic Filing Service Provider (EFSP) or other electronic means.
• Provide you with a case number confirmation upon successful filing

Tier 2: Demand + Filing ($249)

• Everything included in Tier 1, plus:
• Assist you in preparing a demand letter based on the information you provide
• Facilitate transmitting the demand letter to the defendant(s) or their insurer(s) as identified by you
• Assist you in completing a court filing if no settlement is reached within the demand response period

Attorney Referral Network ($0)

• In some cases DemandHQ will refer your case to an attorney in our network
• When DemandHQ refers your case, there is no charge from DemandHQ to you for the service
• In some cases DemandHQ is paid a referral fee from the attorney we refer your case to
• Referring your case can depend on things like case type, geographic location or other circumstances
• By using our service you agree that we may refer your case to a third-party attorney who we have a referral relationship with

3.2 What We Do Not Do

DemandHQ does not:

• Provide legal advice or legal strategy
• Evaluate the merits, strength, or likely outcome of your claim
• Represent you in court or at any hearing, deposition, or proceeding
• Negotiate on your behalf with defendants or insurers
• Communicate with opposing counsel on your behalf
• Advise you on whether to accept or reject any settlement offer
• Guarantee that your documents will be accepted by the court
• Guarantee any outcome, result, or settlement amount
• Review your documents for legal sufficiency or accuracy of legal theories
• Advise you on statutes of limitations, filing deadlines, or jurisdictional requirements

4.1 Accuracy of Information

You are solely responsible for the accuracy, completeness, and truthfulness of all information you provide through our intake form. DemandHQ assists in the preparation of documents based exclusively on what you provide. We do not independently verify any facts, claims, or representations you make.

You agree that:

• All information you provide is true and accurate to the best of your knowledge
• You will not knowingly submit false, misleading, or fraudulent information
• Any errors or omissions in the information you provide may result in defective documents, rejected filings, or adverse legal consequences, for which DemandHQ bears no responsibility

4.2 Statutes of Limitations and Filing Deadlines

YOU ARE SOLELY RESPONSIBLE FOR KNOWING AND COMPLYING WITH ALL APPLICABLE STATUTES OF LIMITATIONS AND COURT FILING DEADLINES.

DemandHQ does not advise you on deadlines, does not track your deadline, and does not guarantee that your documents will be prepared and filed within any particular timeframe. You should consult a licensed attorney if you are uncertain about any deadline applicable to your claim.

4.3 Review of Documents

You agree to review all prepared documents prior to filing and to notify us of any errors or inaccuracies before you authorize filing. Once filed with the court, documents cannot be unilaterally withdrawn, and corrections may require additional court filings.

4.4 Court Fees and Costs

You are responsible for all court filing fees, service of process costs, and any other fees charged by the court, EFSP, or other third parties. These fees are separate from and in addition to DemandHQ's service fee. Filing fees vary by jurisdiction and case type and are subject to change. Where known, DemandHQ will notify you of applicable fees before processing your filing.

4.5 Pro Se Representation

By using our service, you acknowledge that you are proceeding as a self-represented (pro se) litigant. You understand that:

• Courts expect pro se litigants to comply with all applicable rules of civil procedure, local court rules, and evidentiary standards
• Judges and court staff cannot give you legal advice
• The opposing party and their counsel have no obligation to assist you
• Pro se litigants are generally held to the same procedural standards as attorneys

5.1 Fees

Service fees are as displayed on our website at the time of your order. All fees are in U.S. dollars.

5.2 When You Are Charged

Your payment method will be charged at the time you submit your order and complete checkout, before document preparation begins.

5.3 Court Filing & Delivery Fees

Court filing fees are collected separately and are passed through to the court without markup. You authorize DemandHQ to charge your payment method for the exact court filing fee applicable to your case and jurisdiction at the time of filing.

Summons, postage and delivery fees are collected separately and are passed through to the respective service providers without markup. You authorize DemandHQ to charge your payment method for the exact delivery fees where and when appropriate.

5.4 Refund Policy

Due to the nature of document preparation services, DemandHQ's service fee is non-refundable once document preparation has begun. Document preparation begins upon receipt of your completed intake form and payment.

Exceptions:

• If DemandHQ determines it cannot complete your filing (e.g., your case type is outside our service area, or the court rejects your filing due to a DemandHQ error), you will receive a full refund of DemandHQ's service fee.
• Court filing fees are non-refundable once submitted to the court.
• If you request cancellation before document preparation has begun (typically within 1 hour of order), a full refund may be issued at DemandHQ's discretion.

6.1 Nature of Demand Letter

The demand letter prepared under Tier 2 is a document based solely on the information you provide. It is not reviewed by an attorney and does not constitute legal advice. DemandHQ makes no representation that the demand letter meets any particular legal standard, is appropriate for your specific circumstances, or will result in a settlement offer.

6.2 Demand Amount

DemandHQ will not suggest a demand amount. You are solely responsible for determining an appropriate demand amount.

6.3 No Guarantee of Settlement

DemandHQ makes no representation or warranty that sending a demand letter will result in a settlement offer, a settlement, or any payment from the defendant or their insurer. Statistics referenced on our website represent general historical data and are not a prediction of your individual outcome.

6.4 Response and Refusal

If the defendant or insurer does not respond to the demand letter, disputes the claim, or rejects the demand, DemandHQ will proceed to prepare and file your court documents as part of the Tier 2 service. DemandHQ has no authority to negotiate, respond, or communicate further with the defendant on your behalf.

7.1 EFSP Relationship

DemandHQ submits documents to courts through authorized Electronic Filing Service Providers (EFSPs) or other electronic means. EFSP services are subject to their own terms and conditions. DemandHQ is not responsible for EFSP system outages, technical failures, or delays.

7.2 Court Acceptance

DemandHQ will make commercially reasonable efforts to ensure your documents are properly formatted and complete. However, courts retain the right to reject filings for any reason, including but not limited to: missing information, incorrect format, unpaid fees, incorrect jurisdiction, or judicial discretion. DemandHQ is not responsible for court rejections due to information you provided or due to court discretion.

7.3 Confirmation

Upon successful filing, the court will communicate directly with you to provide you with a case number and filing confirmation. This confirmation reflects acceptance by the EFSP and/or court clerk's office and does not constitute a legal judgment on the merits of your case.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, DemandHQ PROVIDES ITS SERVICES “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY, COMPLETENESS, NON-INFRINGEMENT, OR THAT THE SERVICES WILL BE UNINTERRUPTED OR ERROR-FREE.

DemandHQ DOES NOT WARRANT THAT:

• Your documents will be accepted by any court
• Your claim will be successful
• You will receive any particular settlement amount or judgment
• The demand letter will result in a settlement
• Our services are appropriate for your specific legal situation
• The information on our website is current, accurate, or complete as applied to your circumstances

9.1 Cap on Liability

DemandHQ'S TOTAL LIABILITY TO YOU FOR ANY CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR OUR SERVICES SHALL NOT EXCEED THE AMOUNT YOU PAID TO DemandHQ FOR THE SPECIFIC SERVICE GIVING RISE TO THE CLAIM.

9.2 Exclusion of Consequential Damages

IN NO EVENT SHALL DemandHQ BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO: LOST PROFITS, LOST SETTLEMENT AMOUNTS, LOSS OF OPPORTUNITY, LOSS OF DATA, PERSONAL INJURY, OR PROPERTY DAMAGE, EVEN IF DemandHQ HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

9.3 Basis of Bargain

You acknowledge that the limitations of liability in this Section reflect a reasonable allocation of risk and are a fundamental element of the basis of the bargain between you and DemandHQ. DemandHQ would not be able to provide its services at the prices offered without these limitations.

You agree to indemnify, defend, and hold harmless DemandHQ and its officers, directors, employees, contractors, agents, successors, and assigns from and against any and all claims, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or related to:

• Your use of DemandHQ's services
• Information you provided to DemandHQ that is false, inaccurate, or misleading
• Your violation of these Terms
• Your violation of any applicable law, rule, or regulation
• Your pro se litigation activities following document preparation and filing
• Any claim by any third party related to your underlying legal dispute

Your use of the Service is subject to our Privacy Policy, available at demandhq.com/legal, which is incorporated into these Terms by reference.

Court Records: Once filed with a court, your documents may become public court records, subject to applicable court rules regarding sealing or confidentiality. DemandHQ has no control over the confidentiality of court records.

No Attorney-Client Privilege: Communications with DemandHQ are NOT protected by attorney-client privilege. Do not share information with DemandHQ that you believe to be privileged.

You may not use DemandHQ's services to:

• File false, fraudulent, or frivolous claims
• Harass, intimidate, or abuse any individual
• Engage in any activity that violates applicable law
• Circumvent court rules or filing requirements
• File claims solely for the purpose of delay or harassment (vexatious litigation)

DemandHQ reserves the right to refuse service or cancel an order if we reasonably believe the service is being used for any prohibited purpose, with a full refund of DemandHQ's service fee.

Nothing in these Terms limits your right to seek and retain independent legal counsel at any time.

14.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State in which DemandHQ is incorporated, without regard to its conflict of law provisions.

14.2 Informal Resolution

Before initiating any formal dispute, you agree to contact DemandHQ at support@demandhq.com and provide a written description of the dispute. The parties agree to attempt informal resolution in good faith for a period of thirty (30) days.

14.3 Binding Arbitration

If informal resolution fails, any dispute arising out of or relating to these Terms or our services shall be resolved by binding arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules. The arbitration shall take place in the county in which DemandHQ maintains its principal place of business. The arbitrator's decision shall be final and binding and may be entered as a judgment in any court of competent jurisdiction.

14.4 Class Action Waiver

YOU AND DemandHQ AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, OR REPRESENTATIVE ACTION.

14.5 Exceptions

Notwithstanding the above, either party may seek emergency injunctive or equitable relief in a court of competent jurisdiction to prevent irreparable harm.

DemandHQ reserves the right to modify these Terms at any time. Changes will be posted at demandhq.com/legal#terms with a revised “Last Updated” date. Your continued use of our services after such changes constitutes your acceptance of the new Terms. For orders already in progress, the Terms in effect at the time of your order apply.

If any provision of these Terms is found to be invalid or unenforceable, that provision shall be modified to the minimum extent necessary to make it enforceable, and the remaining provisions shall continue in full force and effect.

These Terms, together with our Privacy Policy, constitute the entire agreement between you and DemandHQ regarding the subject matter herein and supersede all prior agreements, representations, and understandings.